Channel Rocket Privacy Policy

Effective Date: October 21, 2025

Channel Rocket (“we,” “us,” or “our”) provides a SaaS-based sales enablement and marketing automation platform purpose-built for IT resellers, MSPs, and technology vendors. This Privacy Policy explains how we collect, use, and protect information when you use our website, applications, and integrated services (collectively, the “Platform”).

1. Information We Collect

We collect information in the following ways:

  • Account Information: When you create an account, we collect your name, company name, email address, and authentication credentials.
  • Platform Usage Data: We collect data about how you use the Platform, including login times, campaign activity, and user preferences.
  • Third-Party Integrations: If you connect third-party services (e.g., LinkedIn, AWS Marketplace, vendor portals), we access and store only the data necessary to enable authorized features such as posting content or tracking engagement metrics.
  • Communications: We may collect information when you contact us for support, feedback, or inquiries.

2. How We Use Your Information

We use collected information to:

  • Provide, operate, and improve the Channel Rocket Platform.
  • Authenticate users and enable authorized integrations (e.g., LinkedIn posting, analytics).
  • Customize and automate marketing content for your organization.
  • Communicate important updates, technical notices, and support messages.
  • Maintain compliance with vendor and data privacy requirements.

3. Data Hosting and Security

Channel Rocket is hosted entirely on Amazon Web Services (AWS). All customer data is stored in secure AWS environments that are SOC 2, ISO 27001, and GDPR compliant.

We apply industry-standard security measures including:

  • Encryption of data in transit (TLS 1.2+) and at rest (AES-256).
  • Role-based access control and least-privilege permissions.
  • Continuous monitoring and periodic vulnerability assessments.

4. Sharing of Information

We do not sell or rent user data. We only share information with:

  • Service Providers that support our operations (e.g., AWS infrastructure, analytics tools), bound by confidentiality and data protection agreements.
  • Third-Party Integrations you explicitly authorize (e.g., LinkedIn, vendor portals).
  • Legal or Compliance Requirements when necessary to comply with applicable laws or protect our rights.

5. Data Retention

We retain your data only for as long as necessary to deliver our services or comply with legal obligations. Users may request deletion or export of their data at any time by contacting greg.sherrillr@channelrocket.com.

6. User Rights and Choices

Depending on your location, you may have rights to:

  • Access or correct your personal data.
  • Request deletion or restriction of processing.
  • Withdraw consent for integrations or marketing communications.

Requests can be submitted to greg.sherrill@channelrocket.com.

7. Cookies and Tracking

We use cookies and similar technologies to improve site performance and user experience. You can manage cookie preferences through your browser settings.

8. International Data Transfers

Data may be stored or processed in the United States or other locations where AWS maintains infrastructure. We ensure adequate safeguards for all cross-border data transfers.

9. Updates to This Policy

We may update this Privacy Policy periodically. The revised version will be posted with an updated effective date.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Channel Rocket
Email: greg.sherrill at channelrocket.com
Website: https://channelrocket.com